Delivery & Returns

Information on our Delivery and Returns Policy

Please use the drop downs to find out more.

DELIVERY CHARGES

Free Delivery on all orders over £75
Delivery to UK registered addresses only.

DELIVERY SCHEDULE

Items in stock will be delivered within 1-5 working days. 

Orders are sent via DPD on a 24 hour service. If a current e mail or mobile phone number is provided with your online order DPD will contact you with your consignment number and tracking information. Deliveries will only be made Monday – Friday. Please provide a delivery address where someone will be able to sign for your parcel. 

If any items are out of stock we will contact you to advise expected delivery times. If the length of time is unacceptable the order may be cancelled or amended at your discretion. 

PRODUCT INFORMATION

All products confrm the EU and British Standards. Dimensions, wattages, colours and finishes are given as a guide only to assist the customer and therefore do not constitute a legally binding contract. 

RETURNS AND FAULTS POLICY

We offer an exchange policy only.
The fixture cannot have been installed or modi!ed in any way and must be returned in its original packaging complete with lamps (if applicable). Any damages must be reported within 48 hours.
Damaged goods will be collected by our carrier at our expense.
Any items to be returned due to unsuitability must be returned at the expense of the customer by registered means.
Please retain your proof of postage. 

REPORTING A RETURN

Faulty goods and missing parts must be reported as soon as possible via email to sales@thenortheylights.co.uk. A telephone call alone is NOT sufcient. The following information is required: 

Name and Address on invoice Order reference and date Contact number
Email Address 

Quantity of Faulty items and their code name/number 

Brief description of fault 

An Attached photo may be helpful also if possible 

Faulty goods will not be accepted until this information has been provided but once authorisation has been given by a sales executive at The Northey Lights, the goods can be returned. 

All goods must be returned in their original packaging. 

All goods must be returned packaged in an outer box not just in the product box. 

Any items returned in just the product box will not be refunded. We cannot be held responsible for any further damage if the goods are not adequately packed. 

Once goods have been received back to our showroom they will be inspected and examined. 

If a fault is found a refund will be issued within 14 days via the same payment method used to purchase the goods. 

A refund will only be provided once the lights have been inspected and are found to be: 

Unfitted, unused and in a re-saleable condition. 

Returned in original product item box with no damages or defacing of the product item box including stickers and writing and all parts of the goods received in the condition that you received them in. 

Goods that are not in the original packaging are classed as unsellable and therefore will not be accepted for a refund.