The Consumer Contracts Regulations (which replace the Distance Selling Regulations for purchases made on or after 13 June 2014) give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered. This applies to all our products except any items that have been made, personalised or modified to your specification or to any items purchased under our business to business trade terms. Goods cannot be returned to us after 14 calendar days from receipt.
If you wish to return any items to us, please contact our sales team by email or letter within 14 calendar days of the goods being delivery to you. We will then send you a unique returns number. This number must be displayed on the outer box when the item is returned to us. Goods returned without the returns number being clearly shown on the outer box will not be accepted. If a member of our team accepts a parcel without a returns number, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days, we will dispose of the goods as we see fit.
Please pack the items carefully and securely in the original packaging and ensure you have displayed the returns number on the outer box and return to us, with your receipt, so that we receive it within 14 days of issuing you with your returns number. Your unique returns number is only valid for 14 days from issue, so please ensure that any unwanted items reach us within this timeframe. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been installed or modified in any way or where the inner product box is damaged or written on or if the lights arrive damaged or broken. You should also include any bulbs or parts that were included in your original delivery.
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.
Please contact our sales team and a member of staff will be happy to guide you through this process should you wish.